Frequently Asked Questions

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Frequently Asked Questions

What does "Fear Free® mean?

Fear Free® is the gold standard in pet care education and certification. Our pet sitters undergo rigorous training to become Fear Free Certified, ensuring they have the highest level of expertise in minimizing stress and anxiety for pets. This nationally recognized certification demonstrates our commitment to providing the best possible experience for your furry family members, building trust and ensuring their well-being during every visit. Learn more about Fear Free® on their official website: Fear Free Pets.

What is the process for hiring you?

Click here to choose a sitter and book a time that best suits you.

What supplies should I bring with my dog for his/her stay?

Please bring their food, medication, bed (if used), toys, and any comfort items. Poop bags are optional. We provide food/water bowls; let us know if your dog needs an elevated stand.

What are your hours?

Hours to pickup/drop off may vary based on each sitter. Generally we allow pick ups and drop off between 7AM-7PM. Checkout for boarding is at 11AM.

How many dogs are boarded at House of Dogs?

We prioritize your dog’s safety, comfort, and happiness during their stay in our home. Generally we board under 6-8 dogs at any given time. These limits help ensure the highest quality of happiness and comfort for our pup patrons during their stay in our home.This number may vary slightly depending on factors like dog size, or group chemistry.

How do I use Gingr for Pet Parents?

Please download the mobile app here for IOS here.

If using desktop, please access the web app here.

Alternatively, you can click client portal in the menu to access the client portal.

Facility Code: 139478

Where will my dog sleep?

Your dog will be given their own room within our lovely home! Around 10:30PM-11PM every night after the last play session is over, each pet is separated and given a bedroom, living room, finished basement or dining room area to peacefully doze off. Dogs from the same household will share the same sleep area. The purpose of this separation is to prevent unsupervised 4AM wrestling, unwanted procreation, and ensure the safety of all pets during nighttime hours.

Can I book my dog without doing a meet and greet?

We require meet and greets ahead of time in order to properly vet your dog and ensure the safety of our currently boarded group. Please plan ahead in order to make sure your dog is approved for boarding/daycare.

What is the payment process?

We encourage you to pay through the client portal where you have the option pay via credit/debit, or ACH. Cash/Check is allowed as well. Payment is due on the last day of your dog’s stay.

What is your cancellation policy?
Cancellation Policy

Regular Season (Non-Holiday Periods):

24+ Hours Notice: No cancellation fee will be charged if you provide notice 24 hours or more before the scheduled appointment.

Less than 24 Hours Notice: A cancellation fee of 50% of the total booking cost will apply if you cancel within 24 hours of the scheduled appointment.

Holiday Season (7 Days Prior Notice):

7 Days or More Notice: No cancellation fee will be charged if you provide notice seven days or more before the scheduled appointment during the holiday season.

Less than 7 Days Notice: During the holiday season, a cancellation fee equal to 100% of the total booking cost will apply if you cancel less than seven days before the scheduled appointment.

Are there any additional costs involved?

No additional costs! We keep it simple. However, please note your pick up time for overnight boarding when considering the bill.

Daycare = 7AM-7PM

Overnight Boarding = Daycare + following morning until 11AM

Boarding pick ups after 11AM will be charged as Half Day Daycare. Up until 3PM, at which it would be considered a full day of Daycare.

For example, if you drop off at 8AM on Day 1 and pick up your dog at 5PM on Day 2, that is billed as 1 Overnight + 1 Daycare.

My dog is not fixed. Is that ok?

That is totally fine but please tell us during the meet and greet and include it in the “My Pet’s Info” section in the Time to Pet portal. The large majority of the dogs that stay at our home are fixed and supervised during playtime. As an extra precaution they also sleep in different rooms overnight to ensure there is no unwanted procreation.

My dog is used to sleeping in a crate and I want to continue crate training during his/her stay. Should I bring his/her crate?

Totally understandable! We want to reinforce the habits you’re building with your pet and make your life easier. To save you the effort of bringing your own: we have crates for small, medium, and large dogs that we regularly clean and sanitize after each use. Please be sure to let us know in your Time to Pet “Pet Info” section that your dog is crated overnight.

My dog does not get along with other dogs. Can I still board him/her with you?

To ensure the safety of our other pup patrons, we would not be able to host your dog. We recommend using Rover.com to find a sitter that best accomodates your dog’s needs.

I have an unexpected trip and need to board my dog ASAP. Can you board on short notice?

We will try our best! We board dogs based on availability within our calendar, holding a maximum of about 8 pups at any given time. We advise clients to book at least a couple months in advance to increase their likelihood of securing a spot in our calendar.

I plan on boarding more than one dog. Are there any discounts?

Yes! We offer a 10% discount off the total price for each additional dog boarded (up to 50% discount total).

What happens if there's an incident between my dog and another dog?

At House of dogs, we strive to create a safe environment for dogs, but we understand that not every dog will get along. Our team is highly trained to understand dogs body language, and we see that an animal is getting agitated and aggressive, we will take steps to remove that dog from the situation before it can escalate. Since our environment is like a child's daycare, we do acknowledge that the occasional squabble may break out. That's why we train our team to recognize these situations and remove a dog that may cause problems with other canines.

How much does daycare/boarding cost?

Prices may vary slightly depending on the sitter. Click here to browse our sitters and their corresponding prices.

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House of Dogs isn't just a service; it's a haven for your pets. Each sitter is trained to provide the highest level of love and care. So, why wait? Secure a blissful stay for your pet today.
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